Terms of Service

• Provider — [COMPANY NAME / FULL NAME], [REGISTERED ADDRESS], Tax ID [TAX ID], operator of the Platform.
• Platform / Katalogio — the SaaS service available at katalogio.pl, including its subdomains and admin panel.
• Client — a business that sets up and operates a directory on the Platform (the directory owner).
• Directory — an instance of the Client’s service (subdomain or custom domain) containing a list of listings.
• Vendor — an entity or person with a listing (profile) in the Client’s Directory.
• End User — a person visiting the Directory (e.g. signing up for an event).
• Data Processing Agreement / DPA — the agreement on the processing of personal data (GDPR Art. 28), forming an annex to these Terms.

• The Provider supplies electronic services in accordance with these Terms.
• Using the Platform requires a device with internet access and an up-to-date browser.
• Contact the Provider at: [CONTACT EMAIL].
• These Terms are made available free of charge in a manner that allows them to be obtained, reproduced, and recorded.

Through the Platform, the Client receives tools to build a directory: a listing-type and field builder, search and map features, management of vendors, events, and content, and in higher-tier plans — a custom domain, white-label branding, and marketplace features.

The detailed scope of each plan (limits on listings, users, storage space, available features) and pricing are presented on the Platform’s website and may vary depending on the plan selected.

• Setting up an account requires registration, acceptance of the Terms and Privacy Policy, and providing the data necessary to deliver the service.
• The agreement is concluded upon account creation (and confirmation of registration).
• The Provider may offer a free trial period. After it ends, continued use of paid features requires purchasing a plan.
• The Client undertakes to provide true and current data.

• Subscription fees are charged in advance, on the billing cycle selected with the plan (monthly or annual).
• Payment processing in the Provider–Client relationship is handled by a payment operator (Stripe).
• Prices are subject to VAT in accordance with applicable law. The Client provides a tax ID for invoicing.
• Invoices are made available electronically; the Client consents to their issuance and delivery in electronic form.
• Failure to pay on time may result in the restriction or suspension of access to the services (see section 12).

The Provider makes every effort to ensure high availability of the Platform. During the closed-beta testing period, the target availability level is 99.5% on a monthly basis, excluding scheduled maintenance work, of which the Client is notified in advance.

Availability calculations exclude interruptions resulting from force majeure, failures of third-party providers (e.g. hosting, payment operator), or acts or omissions on the Client’s part. Detailed compensation mechanisms (SLA credits) may be defined in a separate agreement for higher-tier plans.

• The Client is responsible for content published in its Directory and for the lawfulness of vendor and user data.
• The Client undertakes not to introduce unlawful content or content that infringes the rights of third parties or personal rights.
• The Client is responsible for safeguarding login credentials and for the actions of persons to whom it has granted access.
• The Client may not use the Platform for activities that compromise security (including attempts to circumvent safeguards or gain unauthorized access to other Clients’ data).

The Platform is not intended for processing special category data (GDPR Art. 9), in particular health data, or national ID numbers, in custom fields and forms. A Client who intends to process such data does so at its own risk as controller, after conducting a data protection impact assessment (DPIA) and ensuring an appropriate legal basis. The Provider may introduce warning and restrictive mechanisms for creating fields whose names suggest sensitive data.

With respect to personal data entered by the Client into the Directory (vendor and end user data), the Client is the controller, and the Provider is the processor. The terms of this arrangement are governed by the Data Processing Agreement (DPA) forming an annex to these Terms, in accordance with GDPR Art. 28. The Provider processes data solely on the Client’s documented instructions.

• The Provider is liable for the proper performance of the services with due diligence.
• In the B2B relationship, the Provider’s liability for lost profits is excluded to the extent permitted by law; liability for damages is limited to the amount of fees paid by the Client in the preceding 12 months, unless mandatory law provides otherwise.
• The Provider is not liable for content entered by the Client or for the consequences of its publication.

• Rights to the Platform, its code, trademarks, and appearance belong to the Provider.
• The Client receives a non-exclusive license to use the Platform for the term of the agreement, solely in accordance with its intended purpose.
• In plans with a white-label option, the Client may present its Directory under its own brand and domain; this does not transfer any rights to the Provider’s software.
• Content and data entered by the Client remain the Client’s property.

• The Client may terminate the agreement by closing the account or cancelling the subscription, effective at the end of the paid billing period.
• In the event of non-payment, the Provider may suspend access after a grace period, and subsequently — after a further period — archive or delete the Directory. The Client is notified before any irreversible action.
• The Provider may terminate the agreement in the event of a material breach of these Terms by the Client.
• Exit guarantee (exit plan): after the agreement ends, the Client has at least 30 days to export its data in CSV/JSON format or via the API. After that period, the data is permanently deleted.

Complaints may be submitted to [CONTACT EMAIL]. A complaint should include the Client’s details and a description of the issue. The Provider handles complaints without undue delay, no later than within 14 days.

If the Client is a natural person operating a sole proprietorship, and the agreement concluded is not of a professional nature for them (arising in particular from the nature of their business activity), certain consumer-protection provisions apply to them — including in relation to unfair contract terms, statutory warranty, and the right of withdrawal from distance contracts. The exact scope of these entitlements follows from mandatory applicable law.

The Provider may amend these Terms for good cause (including changes in law, scope of services, or security considerations). The Client is notified of changes in advance; continued use of the Platform after the changes take effect constitutes acceptance of them. Each version is marked with a date and version number; the version currently in force is 2026-06-02.

• Matters not regulated herein are governed by Polish law.
• Disputes arising from the agreement shall be submitted to the court having jurisdiction over the Provider’s registered office (subject to mandatory provisions concerning sole traders with consumer-equivalent protection).
• If any provision of these Terms is found to be invalid, the remaining provisions shall remain in effect.